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Fiz Casino

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Responsible Gambling

At Casino Fiz, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.

Our Commitment

Casino Fiz is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to strict responsible gambling standards and continuously work to improve our player protection measures.

Setting Limits

We provide various tools to help you maintain control over your gambling activities:

  • Deposit Limits: Set daily, weekly, or monthly deposit limits
  • Loss Limits: Control how much you can lose over a specific period
  • Session Time Limits: Limit the amount of time you spend gambling
  • Wager Limits: Set maximum bet amounts per game or session

To set any of these limits, please contact our customer support team or visit your account settings. Limit increases will only take effect after a 24-hour cooling-off period.

Self-Exclusion

If you feel you need to take a break from gambling, we offer self-exclusion options:

  • Short-term exclusion: 24 hours to 6 months
  • Long-term exclusion: 6 months to 5 years
  • Permanent exclusion: Indefinite self-exclusion

During self-exclusion periods, you will not be able to access your account or receive promotional materials. For immediate self-exclusion, contact our support team at [email protected] or call +44 20 3808 9234.

GAMSTOP

We are registered with GAMSTOP, the UK's national self-exclusion scheme. If you choose to self-exclude through GAMSTOP, you will be prevented from using all online gambling sites licensed in Great Britain. Visit www.gamstop.co.uk for more information.

Recognizing Problem Gambling

Problem gambling can affect anyone. Warning signs may include:

  • Spending more money or time gambling than you can afford
  • Chasing losses with bigger bets
  • Gambling to escape problems or negative emotions
  • Lying about gambling activities to family or friends
  • Neglecting work, family, or other responsibilities
  • Borrowing money to gamble

Getting Help

If you're concerned about your gambling habits or those of someone you know, help is available:

UK Support Organizations

Underage Gambling Prevention

Casino Fiz strictly prohibits underage gambling. All players must be 18 years or older. We use advanced age verification systems and regularly audit our processes to prevent minors from accessing our services.

If you suspect underage gambling, please report it immediately to [email protected].

Financial Protection

Player funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected even in the unlikely event of company insolvency.

Contact Us

For any responsible gambling concerns or to access support tools:

  • Email: [email protected]
  • Phone: +44 20 3808 9234 (Monday-Sunday, 9:00-21:00 GMT)
  • Live Chat: Available 24/7 through your account

Regular Reviews

We regularly review and update our responsible gambling policies and procedures. This page was last updated on March 15, 2026, to ensure compliance with current UK Gambling Commission requirements and best practices.

Remember: Gambling should be fun. When the fun stops, stop.

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